Shipping policy
1. Shipping Overview
At EIRANOVASHOP, we are committed to delivering your order as quickly and efficiently as possible. All orders are processed and shipped directly from our suppliers, and shipping times may vary depending on product availability and your location.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
2. Order Processing Time
- Order Processing: Once you place your order, we will process it within 1-3 business days. Please note that processing time does not include weekends or holidays.
- Delays: In rare cases, processing may take longer due to high order volumes, stock availability, or external factors. If there are any significant delays, we will notify you via email.
3. Shipping Methods & Delivery Times
We offer a variety of shipping methods depending on the product’s availability and your location. Delivery times vary based on the shipping method and destination:
- Standard Shipping: Delivery time is typically 7-15 business days. This is our most affordable option but can take longer depending on your location.
- Expedited Shipping: Delivery time is typically 3-7 business days. This faster shipping option is available for an additional cost.
- International Shipping: For customers outside of United state , delivery may take 15-30 business days, depending on the destination.
Please note that shipping times are estimates and may vary based on factors such as customs processing, holidays, or weather conditions.
4. Shipping Fees
- Free Shipping: We offer free shipping on all orders within United State for orders above $75. Orders below that amount will incur a shipping fee.
- International Shipping Fees: Shipping costs for international orders vary depending on the destination, the size of the order, and the shipping method chosen at checkout. The exact shipping cost will be displayed before you complete your purchase.
5. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order’s status as it makes its way to you.
Please note that it may take 24-48 hours after shipment for tracking information to appear.
6. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply based on your country’s regulations. These additional fees are the responsibility of the customer and are not included in the product or shipping price at checkout.
If you have any concerns about these fees, we recommend checking with your local customs office for more information.
7. Incorrect Shipping Information
Please double-check the shipping address provided during checkout. If your address is incorrect or incomplete, it may result in delayed delivery or additional fees. If you notice an error in your shipping address, please contact us as soon as possible at eiranovashopify@gmail.com. We can correct the address as long as the order has not been shipped.
8. Lost or Damaged Shipments
- Lost Shipments: We are not responsible for items lost during shipping, but we will do our best to assist in locating the package. Please contact us within 7 days of the expected delivery date if you believe your package is lost.
- Damaged Shipments: If your item arrives damaged, please contact us immediately within 7 days of receiving the product, and provide photos of the damage. We will work with you to resolve the issue by either sending a replacement or issuing a refund.
9. Shipping Restrictions
- We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain remote areas.
- Certain products may be restricted for international shipping, depending on local regulations. If a product cannot be shipped to your location, you will be notified during checkout.
10. Shipping Policy Changes
We reserve the right to update or modify this shipping policy at any time. If there are significant changes, we will notify you via email or on our website.
Contact Us
If you have any questions or concerns about your order or shipping, please reach out to our customer service team at eiranovashopify@gmail.com or +954-467-5599. We are here to assist you!