Refund policy

Thank you for shopping with EIRANOVASHOP! We strive to provide excellent products and customer service. If you're not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Refunds and Returns

We want you to be happy with your purchase. Refunds and returns are accepted under the following conditions:

  • Damaged or Defective Products: If you receive a damaged or defective item, we will provide a full refund or a replacement at no additional cost. Please notify us within 7 days of receiving the product.
  • Incorrect Items: If you received the wrong item, please contact us within 7 days of delivery, and we’ll send you the correct item or issue a full refund.
  • Change of Mind: We do not accept returns or offer refunds for change of mind, so please choose carefully when making a purchase.

2. Return Timeframe

You must contact us within 7 days of receiving your order to request a return. After this period, we cannot offer a refund or exchange.

3. How to Request a Return

To initiate a return or request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [eiranovashopify@gmail.com] with the following details:
    • Order number
    • A description of the issue (damaged, defective, or incorrect item)
    • Clear photos of the product showing the defect or damage
  2. Once your return request is approved, we will send you detailed instructions for returning the item.

4. Return Shipping

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. If your return is due to a mistake on our part, we will cover the return shipping cost.
  • Shipping Address: Please use the provided return address to send your product back. We recommend using a trackable shipping service to ensure the item reaches us safely.

5. Refund Process

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method or store credit, depending on your preference.
  • Please note: Shipping fees are non-refundable.

6. Restocking Fees

A restocking fee of [15]% may apply for non-defective returns (e.g., if you simply change your mind), and this fee will be deducted from your refund.

7. Non-Refundable Items

The following items cannot be refunded or returned:

  • Customized, personalized, or engraved products
  • Final sale items
  • Gift cards

8. Exchanges

We do not offer direct exchanges. If you'd like to exchange an item, you’ll need to return the original item and place a new order.

9. Exceptions

In some cases, such as items that cannot be returned for health or hygiene reasons, refunds or returns may not be allowed. Please check the product description carefully for such exceptions.

10. Contact Us

If you have any questions about our Refund & Return Policy, please contact our customer service team at [eiranovashopify@gmail.com]. We're here to help.